I have added a new user and they haven't received the invitation, what do I do?

• Firstly, ask the user to check their spam/junk folder of the email you have added them with
• If the invitation email is in this folder, move it to the inbox so the 'accept invitation' link is clickable

If they have not received this email, you can resend the invitation to the user.

• Go to the platform and click on the users tab (only available to primary users)
• Find the user and click on 'manage access'
• at the top of the record, there is a link to 're-send the email'
• Click this link and follow the steps above to check for the invitation email

If this still does not work or you encounter an error message, this may mean that they have been removed from the organisation but still have a record on the platform. If this is the case, please contact Inductions at inductions@getonsitefast.com and we can assist you